Find a Way to Say YES! Telephone Service – 2 Day Training | Adelaide

Bring your team and save:

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

About This Course

Duration: 2 Days (9:00 AM – 5:00 PM)
Delivery Mode: Classroom / In-Person Workshop
Language: English
Credits: 16 PDUs / Training Hours
Certification: Course Completion Certificate Provided
Refreshments: Lunch, tea/coffee, and snacks included

Course Overview

This fun high energy two-day call center customer service excellence program combines the best in corporate training with the best in personal motivation. Throughout the training program agents discover that it’s truly up to them to make a difference and that each agent is directly responsible for the success of the business. The program focuses not only on the people but also on the skill set agents need to connect better with customers and provide an exceptional customer experience through empathy and taking ownership of customer’s issues, using customer centric strategies to solve business challenges promoting customer loyalty and building customer centric bridges.

Learning Objectives

After completing this course, delegates will be able to:

• Understand how their role is instrumental in delivering a high performance customer focused environment.
• Clearly understand the attitude, skills and knowledge required to be a professional customer care representative.
• Create stronger connections with customers and enhance their personal communication through understanding the basics of customer psychology, rapport building and adapting their communication styles for positive customer interactions.

Target Audience

Anybody who is looking to enhance their skills to provide the highest quality support to customers, including Call Center Customer Service Representatives and Agents.

Why choose this course?

This two-day workshop combines the best in corporate training with the best in personal motivation, helping agents understand that they are directly responsible for the success of the business. It focuses on empathy, taking ownership of customer issues, customer centric strategies, and building strong connections to deliver an exceptional customer experience while promoting customer loyalty.

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Want to train your entire team together?

This two-day workshop can be delivered in a Classroom or Virtual format and is suitable for teams looking to enhance customer service excellence and professional call center skills together.

Contact us today to schedule a customized in-house, face-to-face session: eventbrite@mgaussie.com