Process Mining in the age of AI agents - Sponsored by SAP

Process Mining in the age of AI agents

Join us in person for an exciting dive into how AI agents are transforming process mining!

Process mining has long helped organizations understand how their processes really run through dashboards, analyses, and insights. Yet in many cases, these insights stop at observation: follow-ups remain manual, adoption outside Centers of Excellence is limited, and operational decisions are still made reactively.

In the age of AI agents, this is changing.

This event explores how process mining is evolving from a descriptive and predictive capability into a prescriptive and autonomous engine for operations. We will unpack what AI agents truly mean in an enterprise context not conversational chatbots, but intelligent agents that continuously monitor processes, assess risk and performance, and autonomously trigger actions across core systems.

You will discover how process mining provides the ground truth for AI, using high-quality event data and deep process context,including variants, bottlenecks, and root causes to power both AI copilots and AI agents. Through concrete use cases, we will show how organizations can proactively reroute cases when SLAs are at risk, suggest next-best actions to case workers, or automatically launch remediation workflows in ERP and CRM environments.

The session will also address critical questions around governance, trust, and human-in-the-loop design, and clarify the difference between AI copilots that recommend and AI agents that act.

Key takeaway: In the age of AI agents, process mining becomes the control tower for operations connecting insight, decision-making, and action at scale.