Boost Service & Sales in Restaurants – 1 Day Training in Launceston

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 Training Hours / PDUs
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks provided

Course Overview

The food and beverage industry is highly competitive, and customer expectations are higher than ever. Inconsistent quality, poor service, and negative online reviews can damage a restaurant’s reputation quickly. This 1-day workshop in Launceston equips staff and supervisors with the skills to deliver consistent quality, manage peak hours, increase sales through upselling, and improve staff retention.

Through expert-led sessions, roleplays, and industry-specific activities, you will gain practical skills that can be applied immediately to boost customer satisfaction and restaurant success.

Learning Objectives:

By the end of this training, you will be able to:

• Upsell and cross-sell menu items effectively to boost sales.
• Deliver consistent food and service quality through standards.
• Handle online reviews and feedback to protect reputation.
• Manage peak service hours with confidence and less stress.
• Retain new staff by improving onboarding and workplace culture.
• Enhance customer experience to drive repeat business.
• Strengthen leadership and team collaboration in restaurant settings.

Target Audience

• Restaurant & café staff
• Supervisors and team leaders in food service
• Chefs and kitchen staff
• Front-of-house managers
• Food & beverage business owners

Why Choose This Course

Our workshop provides a practical, hands-on approach to solving the real challenges faced by restaurants and food & beverage businesses. Designed for staff and managers alike, the training equips you with essential skills to improve service, increase sales, and build a stronger reputation. You’ll gain actionable insights through role plays, industry case studies, and interactive activities—skills that can be applied immediately in your restaurant.

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Bring your team and save

1. Groups of three or more receive a 10% discount

2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.

Looking to bring this training directly to your restaurant?
We offer a tailored in-house version, customized to your menu, service style, and business needs. Delivered on-site, this cost-effective 1-day workshop strengthens your team’s skills without disrupting operations.

Contact us today to schedule a customized in-house, face-to-face session: eventbrite@mgaussie.com