Ashley Latter's Dental Reception Course Sydney - March 2026

A comprehensive dental receptionist course that helps the Front of House Team who are involved in handling new and even existing enquiries to turn more of those enquiries into appointments and ultimately long-term patients.

From First Call to Long Term Patient — One Day Reception Programme

Dental Practices spend thousands of dollars each year marketing and attracting leads to the practice. Each lead needs to be treated correctly to ensure that the patient enquiry turns into an appointment, and ultimately a client. This becomes even more important as patients are shopping around for their treatment. If a patient stays as a patient with you for 10 years and they join a membership plan, then they could be potentially worth more than $10,000 to you.

That is why the 'Front of House Team' are the most important people within the Dental Practice and often the least trained.

This programme is a mixture of presentation, facilitation, discussion and hands on coaching to develop the skills, so that you stand out from the other dental practices and ensure that you turn your enquiries into appointments. We will coach members of your dental practice management on how to take an enquiry from that very first call and turn it into an appointment, so that ultimately they can become a long term patient.

Outcomes

On this packed one day programme, delegates will be coached on how to:

• Discover the skills that are paramount in becoming world class on the telephone
• Create a memorable first impression - stand out from the competition
• Know your numbers - understand the value of each call to your practice
• Speak the language of benefits to excite the patient - motivate the patient to take action NOW
• Develop outstanding communication skills - eliminate waffle
• Become outstanding at building rapport and asking questions to understand what the patient is interested in
• Discuss your fees with re-assurance and self-confidence. Be proud of your fees - even when you are more expensive than a practice down the road
• Design a Practice telephone protocol - know all the steps
• Develop a winning attitude and extra self confidence
• Use enquiry measurement tools - find out what marketing is working and what is not
• Stand out from the competition
• Learn how to close and turn more enquiries into appointments
• Develop some scripts to turn email enquiries into appointments
• Why it is important that new enquires are not dealt with at the desk
• Discover the strategies of the most successful dentist practices around the world
• Ready to Book? Reserve Yourself a Place Now!